Ace Hotel System
Welcome to the Ace Hotel System user manual. The user manual will go over the main features of the PMS and how to navigate it.
The blue top bar is used for everyday actions, we will go over each field in more detail in upcoming articles.
When you log into the Ace Hotel System your dashboard will welcome you.
The live feed shows all incoming reservations, cancellations, and modifications so that the front desk team is aware of what is happening all the time. is
The colors are green for a new reservation, yellow for a modification to a reservation, and red for cancellations and payment failure.
Throughout the PMS you are able to open the reservation card of the booking and make changes or simply have a look around.
To view the registration card simply click on the booking and select View Booking
Checkins & Checkouts
Checkins and checkouts fields are looked at as the front desk task list for the day.
All the check-ins and check-outs of the day or tomorrow are easily accessible from the dashboard.
Click on the guest’s name to check in quickly. Select Quick Check-in or view the reservation card with booking details.
The magnifying glass is a way to search for a name or a room number of arriving or departure guests.
The little chat bubble next to the reservation means that there is a comment or a note on this particular reservation. You can hover over it to see the note or click to view or to add additional comment to this reservation.
The status of payment is visible, green for paid reservations and red for unpaid.
FYI regarding notes:
Guest notes and housekeeping notes will only follow this particular reservation but Hotel notes will follow this customer, that is if this customer will book a room again the hotel note will show up on his next reservation.
You can see the colors again, red for unpaid and green for paid.
In the Statistic section, the details are displayed in a graph. The details are divided into
Occupancy: Percentage of bookings in the next 28 days.
Revenue: Income from bookings in the last 28 days.
Booking Channels: Statistics of booking bookings through different channels. It shows results for bookings made in the last 28 days.